Bonus Terms and Conditions

These Bonus Terms and Conditions apply to every bonus, free spin, free bet, cashback payment, prize draw entry and loyalty reward credited to your account with us. They sit alongside our general Terms and Conditions, and you accept them each time you claim or use a promotional offer.

Each offer also carries its own specific terms, shown in the cashier or next to the promotion itself. Where a specific term conflicts with a general rule on this page, the specific term applies to that offer.

• You must be 18 or over and in a location from which we accept play.
• Your account must be registered in your own name, with one account per person, household, address, device and payment method.
• We hold a gaming licence and verify accounts, so promotional funds and winnings from them can be paid out only once your identity and age checks are complete.
• Offers are personal to you. They cannot be transferred, sold, pooled or exchanged for anything other than what the offer states.
• Any amount we mention in an offer, such as a maximum bonus of £500, is the figure shown in the cashier at the time you claim it.

Promotions are claimed from your account rather than added automatically. The steps below apply to most offers.

1. Open the promotions area of your account and read the terms shown with the offer.
2. Opt in where the offer asks you to, before you deposit or place a qualifying stake.
3. Deposit using an accepted payment method. Some methods are excluded from promotions, and these are marked in the cashier.
4. Enter any bonus code exactly as it appears, with no extra spaces, before you confirm the deposit.
5. Check your balance. Bonus funds and free spins are credited within the time stated in the offer.

If a bonus does not appear when you expect it, contact us before you play. We cannot add a missed bonus once the qualifying funds have been staked.

Only one bonus can be active at a time unless the offer says otherwise. You can decline an offer, or ask us to remove an active bonus before you have staked any of it, and your cash balance is unaffected.

Most offers carry a wagering requirement. This means that bonus funds, or winnings from free spins, must be staked a set number of times before they convert into cash you can withdraw. The multiplier, and whether it applies to the bonus alone or to the bonus plus your deposit, are stated in the terms of the offer and tracked in your account.

Where your balance holds both cash and bonus funds, the order in which they are used is set out in the cashier. Progress towards a wagering requirement is counted on settled stakes only; cancelled, voided or refunded rounds do not count.

How games count towards wagering

While a wagering requirement is open, a maximum stake per spin, hand or round may apply, along with a cap on the amount of bonus winnings you can convert to cash. Both figures are shown in the offer terms. Stakes placed above the limit may be voided, together with winnings from them.

Time limits

Bonus funds and free spins are valid for the period stated in the offer. When that period ends, unused bonus funds, unplayed spins and any unmet wagering are removed from your account, and no further claim to them arises. Your own cash balance stays with you.

Promotions are offered in good faith, for normal play. The following are treated as misuse of an offer:

• Opening or using more than one account, or claiming the same offer through a linked account.
• Low-risk, hedged or near-equal betting that covers most outcomes of a game in order to clear wagering with little exposure.
• Playing excluded games, or staking above the limit set while a bonus is active.
• Depositing with a payment method that is not held in your own name.
• Acting together with other players, or using software or automation, to gain a promotional advantage.
• Giving us registration or payment details that are inaccurate, incomplete or out of date.

Where we identify behaviour of this kind, we may remove the bonus and any winnings derived from it, hold a withdrawal while we look into the account, exclude the account from future promotions, or close the account and return the remaining cash balance. We take only the step that is proportionate to what we find, and we tell you the outcome in writing.

If you ask to withdraw before a wagering requirement is met, the remaining bonus and any winnings still tied to it are forfeited, unless the offer says otherwise. The cashier shows what will be removed before you confirm the request.

We may change, suspend or end a promotion at any time, and we will not do so in a way that removes a bonus you have already met the conditions for. Where a bonus, price or payout is credited in obvious error, whether by us or by a game supplier, we may void the affected stakes and correct the balance.

If you disagree with a decision about an offer, write to promotions@casino-jeffbet.co.uk or support@casino-jeffbet.co.uk, or use the live chat on this site. A complaint about a bonus is looked into and answered within the timescales in our general Terms and Conditions, and those terms also explain how to take the matter further through alternative dispute resolution if you remain unhappy.

Our promotions are open to players aged 18 and over only. We do not send promotional messages to accounts that have self-excluded, taken a time-out or turned marketing off, and offers already in progress are removed when you self-exclude.

• Set deposit limits, and change your marketing preferences, from the responsible gambling settings in your account.
• Take a time-out for a short break, or self-exclude for a longer fixed period.
• Use GamStop to block yourself from licensed online gambling sites in Great Britain.
• Free, confidential help is available from GambleAware, GamCare and the National Gambling Helpline.

If a bonus feels like a reason to play more than you planned, step away from the offer and set a limit instead. Our support team can apply limits or an exclusion for you if you prefer; contact support@casino-jeffbet.co.uk or the live chat on this site, and we will confirm the change in writing.