Responsible Gaming

We want every session on our site to be something you choose and can comfortably afford. Gambling is a form of paid entertainment, never a way to earn money, recover losses or ease financial pressure. The odds of our games favour the house over time, and no system, strategy or run of results changes that.

Before you deposit, decide how much you are willing to lose and how long you want to play for, in the same way you would set a budget for a night out. Use money set aside for entertainment, not money needed for rent, bills, food or repayments, and never borrow to fund your account.

Our site is for adults only. You must be at least 18 years old to open an account, deposit or place a bet with us, and we carry out age and identity verification on every account. Allowing anyone under 18 to use your account is a breach of our terms and will lead to the account being closed.

Every account includes a set of free controls that you can switch on at any time from the safer gambling area of your account. Tighter limits take effect straight away. Requests to loosen a limit are subject to a cooling-off period before they apply, so a decision made in the moment cannot be undone in the moment.

How to switch a tool on

1. Sign in and open the account menu, then choose the safer gambling section.
2. Pick the control you want, such as a deposit limit or a reality check.
3. Enter the amount, period or interval that suits you and confirm your choice.
4. Check the confirmation message and the e-mail we send you, so you have a record of what is now in place.
5. If you need help at any stage, use the live chat on the site or e-mail support@casino-jeffbet.co.uk.

If you would rather not set these yourself, our team can apply a limit, a time-out or a self-exclusion for you. Write to responsiblegaming@casino-jeffbet.co.uk or use live chat, telling us which tool you want and the period it should cover. We will not ask you to justify the request, and we will not offer you bonuses designed to change your mind.

Problems rarely start suddenly. They tend to build through small changes in how much you spend, how long you play and how you feel about it. Go through the checklist below honestly, and treat two or three answers of yes as a reason to set tighter limits or take a break.

• You spend more time or money gambling than you planned, or more than you can afford to lose.
• You chase losses, raising your stakes to win back money you have already lost.
• You gamble with money set aside for bills or other commitments, or you borrow in order to gamble.
• You hide how much you gamble from family, friends or colleagues.
• Gambling gets in the way of work, study, sleep or time with the people close to you.
• You feel restless, anxious or irritable when you are not gambling, or when you try to stop.
• You gamble to escape stress, boredom, low mood or problems at home.
• Someone close to you has told you they are worried about your gambling.

If any of this sounds familiar, the quickest step is a time-out, which gives you space to think without closing your account for good. Support is free and confidential, and you do not need to be in crisis to use it.

Several UK organisations offer free help to anyone affected by gambling, including family members and friends. You can approach any of them directly and anonymously, without telling us first.

• GambleAware funds and promotes free information, advice and treatment across Great Britain and can point you towards local and online services.
• GamCare provides free counselling, group support and practical tools, both for people who gamble and for those affected by someone else's gambling.
• GamStop is the free national online self-exclusion scheme: one registration blocks your access to all gambling sites licensed in Great Britain for the period you choose.
• The National Gambling Helpline is open every day and gives confidential advice and support by phone and live chat through trained advisers.

Your GP can help as well, and debt advice charities can look at the financial side if gambling has left you with money worries. Blocking software on your devices and the gambling blocks offered by most banks and card issuers add a further layer of friction between you and a deposit.

Gambling with us is restricted to adults aged 18 or over. We hold a gaming licence for the operation of our site and verify the age and identity of every customer, and we may ask for documents at registration, before a withdrawal or at any point afterwards. Accounts we cannot verify are closed and handled as set out in our terms.

If you share a device with children or other members of your household, take a few simple precautions: keep your login details private, do not save your password or card details in a shared browser, and sign out when you have finished. Family filtering and parental control software can block gambling sites on computers, tablets and phones, and most operating systems and home routers include similar settings at no extra cost.

If you believe someone under 18 has used your account, or has reached our site from a device you own, contact us straight away through live chat or at support@casino-jeffbet.co.uk so that we can look into it and secure the account.